You are paying for judgment, not ticket volume
Most companies your size get a helpdesk queue. SHIERTECH gives you direct access to senior operators who can diagnose the issue, coordinate the vendors, and move the work to resolution.
What the monthly service covers
The monthly service is built around steady operations, not endless ticket churn.
This is the monthly service for companies that want support, security, cloud administration, and technical oversight handled by one accountable team. Final pricing depends on environment complexity, compliance requirements, current sprawl, and where cleanup is needed.
End-user support with direct ownership
Google Cloud, Microsoft 365, Exchange, and cloud administration
Endpoint management and security tooling
User onboarding, offboarding, and access changes
Documentation, standards, and vendor coordination
Strategic guidance on recurring issues and next decisions
Why this works
Most MSP pricing hides the real question: what happens when the issue crosses systems, vendors, or history?
That is where cheap support models start failing. The SHIERTECH model is priced around continuity, senior judgment, and cross-stack ownership, because those are the things that stop recurring issues from dragging on for months.
Ideal fit
25–100 users is the sweet spot, but we work outside that range when the environment and the fit are right. Growing complexity, recurring problems, and leadership that wants a steadier operating model.
Engagement style
Ongoing managed service first. Larger projects and exceptional scope are priced separately so the monthly cost stays clean.
What is actually different
Root cause beats repeat fixes
If the same printer, mailbox, VPN, onboarding process, or network issue keeps coming back, the problem is not solved. Our model is built to fix the pattern, not just close the ticket.
Small team by design
You work directly with senior engineers who know your environment. No handoffs to junior staff, no rotating faces, no re-explaining your setup every time something breaks.
Good fit
This model is built for a specific kind of company.
Sweet spot is 25–100 users, but we work with smaller and larger teams when the fit is right
Teams frustrated by recurring issues that never really get fixed
Companies outgrowing break-fix support or a low-cost MSP
Software, professional services, healthcare, finance, legal, and GovCon-adjacent teams
Probably not the right fit
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One-off support requests with no interest in an ongoing relationship
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Organizations shopping only for the lowest monthly price
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Teams that only want reactive ticket handling with no standards or cleanup
If your biggest IT issue has been dragging on for more than 60 days, this is probably worth a conversation.
Scoped work and add-ons
Some environments need more than the monthly service covers.
Larger projects, office moves, infrastructure refreshes, and heavier advisory work are scoped separately. That keeps the monthly service understandable and avoids hiding project costs inside a flat rate.
Projects and migrations
Infrastructure upgrades and office moves
Backup and disaster recovery improvements
Cloud cleanup and tenant optimization
On-site support when the environment calls for it
vCIO leadership and roadmap work
FAQ
The questions buyers usually ask before they call.
Is there a minimum user count?
Our sweet spot is 25–100 users, but we work with smaller and larger teams when the environment calls for it. Fit matters more than headcount.
What changes the monthly cost?
User count is only the starting point. Final pricing depends on environment complexity, compliance needs, cloud sprawl, support expectations, and whether the current stack needs cleanup before steady-state support begins.
Are projects included in the monthly price?
Routine support and operational ownership are part of the monthly service. Larger migrations, rollouts, and infrastructure projects are scoped separately so the monthly cost stays clear.
Do you work with hybrid or remote teams?
Yes. The delivery model is already built for distributed teams, remote users, multi-office coordination, and environments that depend on cloud identity and SaaS tooling.